Customer Query Agents
Agents that answer customer and internal questions from your real systems — docs, help center, order data, CRM. They pull live context, take action (refund, reschedule, update a ticket), and escalate to a human with a full summary when confidence is low.
- 60–80% of tier-1 tickets resolved without a human
- Answers grounded in your data, with citations
- Clean handoff instead of a dead end